FAQ

Three-to-one service team (customer service + technical consultant + logistics specialist)

Response within 2 hours on working days, AI customer service emergency channel activated on non-working days

72-hour closed-loop processing of complex issues (10% points compensation for overtime)

Urgent orders can apply for the "same-day response" privilege (need to be stated in advance)

Value-added services: All after-sales customers automatically join the "Quality Supervision Program", and future orders enjoy priority quality inspection rights + free spare buckle service

Quality issues promise a "zero tolerance" policy

After taking photos and giving feedback, you can choose:

1.Contact exclusive customer service (one-click access on the official website/order page)

2.Provide order number + problem photo (support video auxiliary explanation)

3.After the review is passed, choose: express door-to-door pickup (free shipping) or in-store exchange

4.Full visual tracking, complete processing within 3 working days

Check the washing label before washing (the "Fabric Care Manual" is included with the clothes)

If the problem still occurs after following the instructions, contact customer service within 72 hours

After the quality problem is verified, a full refund or replacement can be made

Provide professional size measurement guide (obtained from official website/customer service)

Support 30-day unconditional return and exchange, and send out new size within 24 hours after sending back

Urgent orders can apply for expedited processing (a small shipping fee is required)